Refund Policy
Effective date:
This policy covers one-time purchases of Tiny Crew credits. Account registration is free. Credit packs do not create a subscription, renewal or automatic top-up. The rights below apply to the relevant purchase and do not affect your mandatory consumer protections.
1. Unused packs
Request a refund for a completely unused pack within 14 days of purchase and we will offer a full refund under our voluntary policy. Provide the account email and purchase reference. This returns the relevant purchase payment; it is not a cash withdrawal of the overall balance.
2. Partly or fully used packs
We review requests for partly used packs made within 14 days individually, considering usage, the reason and any service problem. We may offer a partial refund or decline a discretionary request. Fully consumed packs are normally ineligible under our voluntary change-of-mind policy.
Usage does not automatically remove statutory rights or remedies for a defective or misdescribed service. No usage threshold overrides applicable law or Paddle's buyer policies.
3. Mandatory rights and Paddle
Applicable statutory withdrawal and refund rights and Paddle's applicable Buyer Terms and Refund Policy prevail over conflicting wording here. Where law permits immediate supply to affect withdrawal rights, the required express consent and acknowledgment must have been obtained. Registration alone is not a waiver.
Paddle may grant full or partial refunds under its applicable policies. Our voluntary rules do not reduce greater protections available to you or prevent a lawful payment dispute.
4. Payment or service problems
Contact support@tinycrew.app about duplicate charges, missing credits or a material technical problem preventing delivery of purchased features. We investigate fulfilment and charging errors and help arrange an appropriate correction or refund. For unresolved software problems, you can also contact Paddle with the purchase details and our response.
An AI result that does not meet a personal expectation is assessed separately from failure to provide the purchased service. AI limitations do not remove rights for a materially defective or misdescribed service.
5. Requesting a refund
Contact support@tinycrew.app for product help and Lava payment/refund requests. For Paddle payment/refund requests, use paddle.net or the buyer-support link in your Paddle receipt. Include the account email, purchase reference and a short explanation. Do not send passwords, full card details or unnecessary sensitive app content.
Paddle processes refunds for Paddle transactions. For Lava transactions, contact Tiny Crew support to arrange an eligible refund through Lava. Approved refunds return to the original payment method where possible under the relevant provider rules; bank/payment-provider processing time can vary. We do not make an off-platform repayment that bypasses the payment record.
6. Credits after a refund
Refunds are reconciled with credits from the relevant purchase so a refunded purchase does not remain spendable. A partial refund adjusts the associated entitlement proportionately. A bonus expressly linked to a refunded or reversed payment may be adjusted under its offer terms. Unrelated app content is not deleted because of a refund.
The affected paid entitlement may be restricted during a reversal or chargeback review. Account deletion is separate and does not waive a valid refund claim. Contact support@tinycrew.app for account or software questions.