Freud Terms of Use

1. Who provides Freud and what these terms cover

Freud is provided by Individual Entrepreneur Daniel Tcytkin, identification number 343575410, registered in Georgia (“we”, “us” or the “Operator”). For support, complaints and legal correspondence, contact support@tinycrew.app.

These terms cover freud.tinycrew.app, its installed progressive web app (PWA), and the Freud product page and interactive example at tinycrew.app/app/freud. A PWA is installed through a compatible browser. Its availability does not imply that Freud is listed in the Apple App Store or Google Play.

The shared account, sign-in, balance, credit purchases and refunds are also governed by the Tiny Crew Terms, Tiny Crew Privacy Policy and Refund Policy. These product terms and the Freud Privacy Policy govern Freud's materials and features. They do not retrospectively change a completed purchase or a payment seller's obligations.

These Terms apply to your use of Freud. By accepting them in the account or application flow, you enter an agreement with the Operator. The linked policies and the version date identify the applicable terms, which you can save for reference. Visiting a public information page does not itself authorise recording, AI processing, sensitive-data processing or marketing; those choices are separate.

2. Eligibility and intended use

Freud is for adults aged 18 or over organising their own therapy-related materials and for independent psychologists organising materials from their supported work with adult clients. You must have the legal capacity to accept these Terms and authority for any professional use. Misrepresenting your age or using someone else's account is not permitted. The service is offered internationally, subject to applicable law and the country, payment and provider restrictions that apply to a particular feature.

A psychologist may use the supported client connections, shared sessions, permissions, records and exports for lawful professional administration. Section 18 governs client information we process on that professional's instructions. Freud is not a hospital or clinic records system, a group-therapy platform, or a tool for bulk recording, surveillance, employment or insurance decisions. Use only the workflows supported by your role; do not upload an unrelated client database.

3. Features and their limits

Freud supports session recordings and transcripts, personal session notes, reflections, questions and definitions, AI-generated session notes and The bigger picture, conversations with AI about selected materials, optional practices, exports and controlled sharing. Available actions depend on your role, permissions, device capabilities and balance.

We provide software. We do not establish a clinician–patient or psychologist–client relationship, provide therapy, diagnose or treat conditions, give medical advice, select medication or promise health outcomes. The name Freud and its artwork do not imply participation or endorsement by the historical figure, his estate or a professional institution.

AI outputs, The bigger picture, suggested questions and practices are tools for organising and reflecting on materials. They are not a professional assessment, clinical record, evaluation of a psychologist, evidence of treatment effectiveness or basis for a treatment decision. Do not use generative AI for clinical practice, diagnosis, treatment selection, prescribing, risk scoring or another regulated clinical purpose, including through a professional account. Professional use of these tools is limited to permitted non-clinical organisation and administrative tasks. Actual use must respect applicable law and provider restrictions.

4. Emergencies and optional practices

Freud is not an emergency service. Materials and messages are not continuously monitored for risk. The app does not promise crisis detection, a response from a professional, contact with relatives or an emergency call. If someone faces an immediate risk to life or health, contact the appropriate local emergency services and a qualified professional.

Practices are optional, not prescribed treatment. Stop if you experience discomfort, dizziness, increased distress or other adverse effects. Consider your circumstances and your treating professional's advice before breathing or movement exercises. Do not use practices while driving or doing anything requiring uninterrupted attention.

5. Account security and access

Provide accurate information where needed for the service. Protect your device and sign-in methods, sign out on shared devices and report suspected misuse. Your responsibility is for actions you take or authorise; it does not remove our responsibility for the security of our part of the service.

Tiny Crew sign-in identifies an account; it does not give other apps access to Freud materials. Access depends on role, session participation and permissions. Do not bypass access, consent, payment, quota or security controls, misuse invitation links or disclose authentication secrets.

6. Recordings and information about other people

Before recording or uploading a conversation, obtain the necessary agreement of every participant and comply with applicable recording laws, confidentiality duties and your agreement with the professional. A record button, invitation or microphone permission is not the other person's consent. More restrictive applicable requirements still apply.

Do not upload another person's medical records, correspondence, information about children or unnecessary identifiers without an appropriate lawful basis. Omit names and unrelated details where possible. You must have the rights and permissions needed for the materials and processing you request. Technical ability to upload a file does not establish those rights.

Stop recording if a participant withdraws agreement to further recording. Requests concerning existing materials are assessed under applicable law, the rights of other participants and professional record obligations. We may request proportionate evidence of authority or restrict disputed processing without demanding unnecessary therapeutic detail.

7. Connecting a psychologist

You choose your psychologist, who provides their services independently. Connecting through Freud does not mean that we have verified credentials, licensing, suitability or availability, or that we recommend that person. Fees, cancellations, professional confidentiality and required records are matters for your separate agreement with them.

Connected participants in a shared session may access its recording and transcript. Sharing personal session notes and The bigger picture is controlled separately from sharing other notes. Check both the recipient and the category before granting access. AI permission does not grant a psychologist access, and connecting a psychologist does not grant AI permission.

Revoking sharing or disconnecting limits further access through the app where applicable. It cannot recall downloaded files or erase a recipient's independent records held lawfully. Direct questions about the professional's own processing to them as well. We investigate reports of unauthorised access within our system.

8. AI, transcription and checking results

AI and transcription each require the relevant permission and start when you request an action. The materials needed for that action are sent to the relevant providers, as explained in the Privacy Policy. Keeping your own notes does not require enabling these features.

Automatic processing can omit important context, mishear speech, attribute words to the wrong speaker, confuse causes and effects, invent a quote, reflect bias or offer an inappropriate interpretation. A source link does not prove an interpretation is correct. Check outputs against the original materials and your understanding, and discuss care decisions with a qualified professional.

An output reflects the context available for that request. Editing a source does not necessarily update an existing analysis. Updating session notes and The bigger picture are separate actions. Repeated processing may give different results. We do not promise completeness, uniqueness or exclusive intellectual property rights in AI-generated text.

If you copy a prompt, export materials or send them to your own external AI service, that transfer is your choice within your lawful authority. The external service's terms govern its processing. Freud's permissions do not control that service's account, history or training settings. Importing a reply does not make it a verified Freud assessment.

9. Paid actions, credits and refunds

Free features and the shared balance follow the current Tiny Crew rules and the relevant action screen. Before you confirm a paid action, Freud shows its price or estimate and the applicable conditions. Do not confirm an action if you do not accept its stated cost.

Tiny Crew credits are software usage units, not money, a deposit, an investment or a transferable payment instrument. Purchases, payment processing and applicable refunds follow the platform rules and the checkout seller's terms. Paddle is Merchant of Record for purchases processed through its checkout, as identified in the purchase documents. Professional consultation fees are separate from software usage.

An accepted request may incur processing costs even if the result is subjective or not useful to you; this does not remove remedies for an incorrect charge, a failed service or mandatory consumer rights. Report disputed charges with the operation reference and necessary details, without sending a full therapy archive. We assess errors and any correction under the applicable rules.

10. Your materials and permitted use

You retain your rights in materials you provide. You grant only the limited permissions needed to store, secure, transmit, process, display and export them for the features you request and recipients you authorise. This is not a licence to sell therapy content, use it in advertising or train our own models.

You must not submit unlawful content, infringe another person's rights, distribute malware, impersonate someone, conduct covert surveillance, attempt to extract another person's materials or interfere with the service. We may restrict specific disputed or harmful activity proportionately, taking sensitive content and the rights of affected people into account. Routine human review of every therapy record is not part of the service.

11. Storage, deletion and exports

Audio is available in Freud for 24 hours after saving. Access ends at the original deadline. We schedule physical deletion for the next daily cleanup after access expires, normally within a further 24 hours. If a technical failure delays cleanup, expired recordings remain inaccessible and we address the deletion failure. Transcripts and other materials are separate. Availability ending is not a promise of simultaneous physical erasure from every provider, backup or technical copy. The Privacy Policy explains the distinction and how to make a request.

Deleting a material, disconnecting a psychologist and deleting the shared account are different actions. Tiny Crew's account-deletion process includes confirmation and a 30-day cancellation window. That window is not a promise that every Freud record and every backup is physically erased within one month. Lawful retention, related records and the product's deletion process must also be addressed.

Exports become files on your device and are no longer protected by Freud's in-app sharing settings. Keep any necessary copies before closing an account, where permitted. We do not guarantee permanent archival availability or the recovery of every deleted or unsaved item. These limits do not remove statutory data rights or our duties to process requests properly.

12. Availability, changes and restrictions

Features depend on supported devices, browsers, connectivity and third-party services. We may maintain, repair or change the service, with reasonable notice where practicable and legally required. We do not promise uninterrupted availability, compatibility with every device or a particular provider or model indefinitely.

We may restrict an account or operation where reasonably necessary for security, unlawful use, disputed authority, unpaid usage or mandatory requirements. Where lawful and appropriate, we explain the reason and how to challenge it or obtain a permitted export. Restrictions must not be used to avoid a refund obligation or prevent lawful exercise of data rights.

13. Responsibility and mandatory rights

We are responsible as required by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer remedies, intentional wrongdoing, gross negligence, injury where protected by law, or mandatory data-protection duties. A service description or disclaimer does not excuse an unlawful practice or an avoidable security failure.

We do not take responsibility for an independent professional's services, your device, unauthorised external sharing or another provider's independent acts to the extent outside our responsibility under applicable law. This does not exclude responsibility for our selection, instructions, integration or obligations where the law imposes it.

Only for a user acting wholly in a professional or business capacity, and only to the extent lawful, liability for ordinary negligence is limited to reasonably foreseeable direct loss and capped at the greater of EUR 100 or the service fees paid by that user in the preceding 12 months. This cap does not apply to the mandatory exceptions above. It does not apply to consumers. No blanket consumer indemnity is imposed.

14. Complaints and applicable law

Contact support@tinycrew.app, identifying Freud and the issue. Include relevant dates or operation references, not passwords, sign-in codes or unnecessary session content. We will consider the complaint and applicable remedies. You retain the right to contact a competent regulator, dispute-resolution body or court.

Georgian law applies to the extent permitted. If mandatory consumer or data-protection rules in your jurisdiction apply, these terms do not deprive you of them or a court to which you are entitled to apply. There is no mandatory arbitration clause or waiver of non-waivable collective or individual remedies.

15. Changes to these terms

We publish the version and effective date here and provide notice of material changes as required. Where new acceptance or a separate permission is needed, we request it. A new policy does not retrospectively authorise earlier processing or remove accrued rights. If part of these terms is unenforceable, the remaining provisions apply to the extent lawful.

16. The interactive example

Daniel's story is fictional. The website example runs in an isolated browser area without your live account, payments, microphone or external AI. Actions simulate the product; edits reset when the example closes or reloads. Exports create real local files containing the example. Do not enter real therapy records into it.

Opening or installing the app leads to the real Freud service in a separate tab. A feature demonstrated in the example may depend on eligibility, permissions, balance or availability in the live app. The example does not establish an account or a professional relationship.

17. Intellectual property and third-party materials

The software, product design and artwork are protected by their applicable rights. You receive the rights needed to use the service as permitted, not ownership of its software or permission to redistribute another person's materials. Mandatory statutory exceptions remain available.

The product page uses Solar icons by 480 Design under CC BY 4.0; stroke colours are adapted to the page palette. Bundled fonts retain their respective licence notices, including applicable SIL Open Font Licences. Dictionary entries retain their source and licence references, including attribution and share-alike obligations where applicable. Those licences do not apply to users' private therapy materials.

18. Professional client-data processing terms

Scope and roles. These processing terms form part of the agreement when a psychologist or other authorised professional uses supported Freud workflows as controller of client records and the Operator processes those records on that professional's behalf. They apply for the duration of that processing, including the return or deletion of the records. They do not turn the professional into controller of a client's separate personal workspace, change participant permissions, or cover our independent account, security, payment and legal processing. These processing terms prevail over a conflicting ordinary service term concerning that entrusted processing.

Data and instructions. The people concerned are the professional, adult clients and other lawfully included session participants. Data can include identity and contact references, session dates, audio, transcripts, notes, messages, AI results and health or other sensitive information contained in them. The purpose is the storage, organisation, permitted transcription or non-clinical AI processing, authorised sharing and export that the professional requests. The agreed functions, permissions and documented support requests are the professional's instructions, including permitted international processing. The professional is responsible for lawful instructions, necessary notices, recording authority and an applicable sensitive-data condition. We process this data only on documented instructions or as required by law; where permitted, we explain a legal requirement or an instruction we consider unlawful.

Confidentiality and security. We restrict access to authorised people with confidentiality duties and use appropriate safeguards for the sensitivity and risks of the processing, including protected transport and storage, scoped server access checks and permission controls. We do not use entrusted client materials for advertising or training our own models. The professional must secure their devices, accounts, exports and access choices.

Service providers. The professional gives general authorisation for the processors identified in the Freud Privacy Policy for their stated tasks. A provider receives only the data needed for its task; AI and transcription still require the relevant feature permissions. We require appropriate processing and confidentiality obligations from subprocessors, remain responsible for our obligations where a subprocessor performs our work, and notify professionals of a material addition or replacement in advance through service email or an in-app notice, allowing a reasonable opportunity to object on data-protection grounds. If an objection cannot be resolved, the affected processing can be stopped and the professional can obtain a permitted export or end that part of the service.

Assistance and incidents. Taking account of the processing and information available to us, we assist with individual rights, security, breach notifications, impact assessments and required regulator consultation. We notify the professional without undue delay after becoming aware of a personal-data breach affecting entrusted records and provide the relevant information as it becomes available. A direct request concerning professional records is routed to the responsible professional where appropriate; we also fulfil our own legal duties.

Return and deletion. At the end of entrusted processing, we return or delete the entrusted data according to the professional's lawful choice, except where law requires retention. Export, applicable participant rights and documented retention obligations are respected. Residual backup copies remain restricted from ordinary use until their deletion cycle; restoration must preserve applicable deletion and restriction instructions. The professional's instructions do not authorise deleting another participant's independent records.

Accountability. We provide information reasonably needed to demonstrate these processing obligations and allow and contribute to legally required audits and inspections by the professional or an authorised independent auditor, with proportionate arrangements protecting other people's records and service security. Contact support@tinycrew.app for instructions, assistance, subprocessor objections or audit coordination.

International processing. Transfers remain subject to the international-processing provisions of the Privacy Policy and the safeguards required by applicable law. These service-processing terms do not themselves replace a separately required international-transfer instrument, waive data-subject rights or authorise a use prohibited by law or a provider's restrictions.