How Freud protects your data.

You decide who can access personal materials

Personal notes and analyses are not made public by adding them to Freud. A connected psychologist does not automatically receive access to your entire workspace. Shared sessions have a different boundary: connected participants can access that session’s shared audio and transcript.

Sharing personal session notes and The bigger picture is controlled separately from other notes. Check the person and category before granting access. Permission for AI processing does not grant a psychologist access, and connecting a psychologist does not grant permission for AI.

If a psychologist adds a shared session first, their permission does not replace yours. Your own connection and the required permission are needed for processing the shared session.

Revoking sharing or disconnecting limits future access through Freud where applicable. It cannot recall downloaded files or erase an independent professional’s records held lawfully. Ask the professional about their own recordkeeping as well.

What happens to a recording?

Recording, transcription and AI analysis are separate actions. Obtain the necessary agreement of everyone involved before recording or uploading a conversation. A microphone permission is not another participant’s agreement.

You can save a recording and write your own notes without requesting AI. The saved audio is held on the server and is available for 24 hours after saving. After signing in, you can return to it from another device during that period.

When you request transcription with the required permission, the selected audio goes to Deepgram for speech recognition and speaker separation. Review the result: recognition and speaker attribution can be wrong.

When you request AI analysis, the necessary text and selected context go through the configured AI route. Session notes and The bigger picture are separate requests with different context. Simply saving a recording or note does not start either process.

External providers: a defined task

Deepgram receives the audio needed for requested transcription. The integration opts out of its model-improvement programme. Its content-handling terms and technical usage records are distinct from the rules for an AI model provider.

Built-in AI uses a Google Gemini model through Vercel AI Gateway with a restriction against prompt training. The selected materials and necessary context depend on the action. A provider does not receive an unrestricted account to browse your workspace.

No training is different from no retention. Gateway and model providers may process or retain information for technical, security or mandatory purposes under the applicable arrangement. We do not promise zero retention for every request.

Infrastructure is separate from AI: Vercel delivers the app and Gateway, Neon supports the database, and AWS supports enabled private storage, media processing and service email. Shared identity, balance and purchases belong to Tiny Crew. Each system has its own role; a storage transfer is not itself AI permission.

Freud does not provide therapy or replace a psychologist. AI can mishear, omit context or invent an interpretation. Check results against your source materials and discuss care decisions with a qualified professional.

Encryption and technical access

Private materials are protected in transit and at rest. Server access checks and encryption bind private content to its owner, record and purpose. Access inside Freud also depends on roles, session participation and permissions.

This is not end-to-end encryption with a key held only by you. The server can decrypt content for authorised features. Limited technical access may be necessary to operate and protect the service, handle support you request or meet legal requirements. No service can guarantee protection against every problem.

Therapy content is not used for advertising profiles or product analytics. Optional public-site analytics has a separate cookie choice. Encrypted or account-linked information is still personal information when it can be connected to you.

Starting without an account

Guest mode lets you explore and create materials using functions that do not spend Tiny Crew credits. Guest materials have encrypted server custody; the full archive is not stored only in your browser.

A browser cookie identifies your guest workspace for 90 days and is renewed on use. Returning in the same browser can restore access. Clearing browser data, switching browsers or using a different device can lose that access. Someone who can use the same browser may be able to open the workspace.

After verified sign-in, a verified claim can attach the guest workspace to your Tiny Crew account. Typing a matching name or email is not enough. Paid AI requires sign-in and its own permission.

Cookie expiry is an access limitation, not a physical-erasure deadline. Avoid entering sensitive materials on a shared device.

How long are materials kept?

Audio access ends 24 hours after saving, at its original deadline. Physical cleanup is scheduled for the next daily run, normally within a further 24 hours. Failed cleanup needs recovery; the deadline alone does not prove that bytes were erased. This is not a promise that every provider or technical copy disappears at the same moment.

A transcript exists only if you create one. Transcripts, personal notes and analysis results are stored separately; expiry of audio does not automatically delete them. Other materials remain for the selected service until deletion, the relevant basis ending or completion of a deletion request, subject to applicable exceptions.

Operational, accounting, security and legal records have separate purposes and obligations. Deleting from the main store does not prove instant erasure of all revisions, backups or external copies. Ask support about the applicable retention period and any exception for the category you need.

A professional may need to retain their own records lawfully, and downloads are outside Freud’s sharing controls. Tiny Crew account deletion includes confirmation and a 30-day cancellation window. That window is not a deadline for erasing every Freud record and backup.

Keep control of your materials

Check sharing by person and category. Separately manage permissions for future transcription and AI analysis. Withdrawing permission stops future actions where applicable; it cannot undo already completed lawful processing.

Download a JSON copy of your materials. They become files on your device: check their content and recipient before sharing them. Copying a prompt into your own external AI service uses that service’s training, retention and sharing rules.

Deleting materials, disconnecting a psychologist and closing the shared account are different actions. If self-service deletion is unavailable or the scope is unclear, contact support. We assess identity proportionately and explain relevant rights, obstacles and lawful exceptions. Do not send passwords, sign-in codes or an unnecessary therapy archive.

Questions and documents

This page explains how Freud handles your materials. The Privacy Policy describes processing, retention and your rights; the Terms of Use describe the service, responsibilities and the processing terms for psychologists using Freud with their clients.

If you are unsure who can see a material or what deletion means for it, contact support@tinycrew.app before sharing sensitive information.